Under India's Digital Personal Data Protection Act you may see what we hold about you, correct it, and have it erased. All three are self-service — you do not have to write to anybody, and nobody has to approve it.
See everything we hold
Settings → Download my data gives you a single file containing your bio-data, your confidential answers, your photographs' details, every approach you sent, every message you wrote, and the record of every email and text message we sent you. It downloads directly to your device; we do not email it and we do not keep a copy of it.
A few things are deliberately not in that file, and the file itself lists them with the reason. Reports other devotees have made about you are not included, because the wording would identify who made them. What other devotees wrote to you is not included, because their words are their own personal data. Your counselor's and the Marriage Board's internal notes are not included — but every change they actually asked you to make is.
Correct something
Edit your bio-data as usual. If it has already been approved, your counselor reviews the change before it becomes visible, which is the same check that applied the first time.
Delete your account
Settings → Delete my account. Your bio-data stops being visible, searchable and approachable immediately — from that moment no other devotee can find you or write to you.
Nothing is destroyed for thirty days. You can sign in during that period and change your mind, and everything comes back exactly as it was. We do this because closing an account is often a decision made at a difficult moment, and a decision made at a difficult moment deserves a way back.
After thirty days it is irreversible. Your bio-data, your confidential answers, your photographs — the files themselves, not just the records of them — your saved searches and your sign-in history are destroyed. Your name, telephone number and email address are removed from every remaining record, including the logs of the emails and text messages we sent you.
What survives, and why
A few records stay, with everything that identifies you taken out of them, and it is fairer to say so plainly than to imply that nothing does.
- Approaches you sent or received. The other devotee's history is also their record — the approach counted against their daily limit and appears in their own list — so the row stays and your covering note is removed.
- Messages you sent. The conversation has to remain readable for the person you were writing to. Your words are removed and replaced with a note saying so.
- Reports about conduct. A report you made protects the devotee you reported it about; a report about you is the moderator's reason for a decision that stands. The rows stay and the wording goes.
- The Marriage Board's own figures. How long bio-datas wait at each stage, and how many are approved. The dates stay; the reviewer's notes about you do not.
- The record that you accepted our terms, and the record that we erased you on a particular date. Both are the evidence that we handled your data lawfully, and destroying them along with everything else would leave us unable to prove it.
If something has gone wrong
Write to our Grievance Officer — the address is on the contact page — and we respond within seven working days.